Privacy policy

01

Who we are

Yiwella operates as an international trading company. We purchase goods from public supplier listings, arrange inspection, and ship to buyers worldwide.

For privacy questions, contact us through the WhatsApp channel shown on this website.

02

Information we collect

• Contact details you send on WhatsApp (name, phone, country or city).
• Order details: products, size/variant breakdown, MOQ requests, destination, shipping address, and payment method preference.
• Technical data from browsing (device type, approximate region, pages viewed) via normal web logs or analytics if enabled.
• Payment confirmation references — not full card or wallet secrets, which stay with your payment provider.

03

How we use information

• To quote landed costs, confirm availability, and process purchase orders.
• To arrange QC, packing marks, freight, and delivery communication.
• To prevent fraud and keep a record of agreed terms for each shipment.
• To improve catalog and calculator tools on this website.

04

Sharing

We share only what is needed to fulfill your order — for example factory booths (product/quantity), forwarders (ship-to details), or payment processors you choose (Zelle, Apple Pay, bank transfer, or Bitcoin).

• We do not sell your contact list.
• We may disclose information if required by law or to protect rights and safety.

05

Retention & security

Order and WhatsApp records are kept as long as needed for accounting, disputes, and after-sales support, then deleted or anonymized when no longer required.

We use reasonable administrative and technical measures; no method of transmission is fully secure.

06

Your choices

• Ask us to correct or delete contact details that are not required for an open shipment.
• Stop marketing-style messages by telling us on WhatsApp (transactional order messages may still be sent).
• Avoid sharing sensitive personal data that is not needed for delivery.