Return and refund policy

01

Inspection before ship

We check quantities, model/style numbers, basic function or packaging where applicable, and carton marks before goods leave the warehouse whenever your order includes our QC service.

If QC fails, we hold or reject the lot and discuss remake, swap, or refund of amounts not yet spent on irrecoverable factory costs.

02

After delivery — what qualifies

• Documented shortage versus the confirmed packing list.
• Manufacturing defects affecting a material portion of the order (photos/video required within 7 days of delivery).
• Wrong SKU, size run, or variant versus the confirmed breakdown, if caused by our packing error.

03

What usually does not qualify

• Change of mind, slow sell-through, or fashion preference after you approved the PO.
• Minor cosmetic variance typical of wholesale lots, disclosed or visible in gallery samples you accepted.
• Opened peptide vials, activated electronics, or items that cannot be resold for safety/regulatory reasons.
• Customs delay, duties, or buyer-side clearance mistakes.
• Damage after the forwarder handoff when the carrier acknowledges clean receipt (carrier claim may apply instead).

04

How to open a claim

• Message WhatsApp within 7 days of delivery with order reference, photos/video, and carton numbers.
• Keep cartons and labels until the claim is closed.
• We may request a partial return or local destruction certificate for defective units before refund or replacement.

05

Refunds & replacements

Approved claims are settled by replacement units, partial credit on a future PO, or refund of the affected goods value (and related unused freight if nothing shipped).

Refunds return to the original payment method when possible (Zelle, Apple Pay, bank transfer, or Bitcoin). Crypto refunds use the USD claim value at approval time.

Agent commission on cancelled units may be retained if factory work or QC already occurred, as disclosed on the quote.

06

MOQ & custom marks

Orders below supplier MOQ that we still accept as a special request are final sale unless we caused a fulfillment error.

Buyer-specific carton marks or private labeling may make returns non-resellable; remedies then favor credit or partial refund only.