Shipping policy

01

Service overview

• Domestic pickup / warehouse handling: flat $2 on standard landed quotes.
• International freight: $12 per kg on actual packed carton weight unless otherwise agreed.
• Multi-SKU consolidation into shared export cartons when timing and dimensions allow.
• Tracking or forwarder reference shared on WhatsApp after booking.

02

When we ship

Goods ship after payment clears (or per deposit terms), factory release, and QC approval for your order.

Production or stock-pull time depends on the supplier and MOQ. We communicate estimated ready dates on WhatsApp — they are not guaranteed carrier ETAs.

03

Buyer responsibilities

• Provide complete ship-to / consignee details before packing.
• Pay destination duties, taxes, and clearance fees unless our quote expressly includes them.
• Use your own forwarder only when Incoterms and handoff point are agreed in writing.
• Inspect outer cartons on arrival and note visible damage with the carrier when required.

04

Risk & title

Unless we agree a different Incoterm, risk of loss transfers when goods are handed to the international forwarder or first carrier after consolidation.

Insurance can be arranged on request; cost and coverage limits will be stated before booking.

05

Delays & force majeure

We are not responsible for delays caused by factory capacity, weather, carrier congestion, customs examinations, or events beyond reasonable control. We will update you and discuss options (hold, split ship, or cancel unshipped balance per Return & refund policy).

06

Address changes

Destination changes after packing may incur re-label, storage, or re-booking fees. Tell us as early as possible on WhatsApp.